eLearning (formerly WebCT) is SUU’s online course management system. eLearning allows students to log in to work on assignments, participate in online discussions, contact their teachers and more.
The eLearning Help Desk is intended to help resolve issues that students may be having with their courses in eLearning. Please review the commonly asked questions below, and see if you can find an answer to your question. If you need further assistance, contact a lab assistant or contact the IT Department.
You need to use the same username and password that you use to access campus computers to access eLearning. The TNumber and PIN that you use for Banner are not your username and password. If you don't know your username, you can look it up. If you have never used your account before, you need to activate it. If you have forgotten your password, you can reset it.
Not all courses offered by SUU utilize the eLearning system. Check with your instructor to make sure they are using eLearning.
To make sure that your computer meets the requirements needed to use the eLearning system, you should run the Browser Compatability Test. Some other general problems can be solved by switching your web browser. We recommend using the latest version of Mozilla Firefox.
You will need to contact your course instructor about any issues concerning missing or incomplete content.
This error is caused by spyware or malware that has infected your computer. This prevents you from accessing our site. The easiest solution is to try a different web browser to access the site. The best solution though is to remove the spyware and malware from your computer. More information about cleaning and protecting your computer can be found in the Student Computing area.
You can go to the IMIC Student Help Desk for more answers to requently asked questions.
If you require further assistance, please contact us at:
Phone: 435-586-5474 (Monday - Friday: 7am to Midnight; Saturday: 10am to 10pm)
Email: helpdesk@suu.edu
Or you can contact us online.
