Welcome

The eLearning Help Desk is intended to help resolve issues that students may be having with their courses in eLearning. Please review the commonly asked questions below, and see if you can find an answer to your question. If you need further assistance, contact a lab technician or contact the IT Department.

Why can't I log into eLearning?

You need to use the same username and password that you use to access campus computers to access eLearning. The TNumber and PIN that you use for Banner are not your username and password. If you don't know your username, you can look it up. If you have never used your account before, you need to activate it. If you have forgotten your password, you can reset it.

Why won't my courses show up in eLearning?

Not all courses offered by SUU utilize the eLearning system. Check with your instructor to make sure they are using eLearning.

I can get into my course, but some things aren't working.

To make sure that your computer meets the requirements needed to use the eLearning system, you should run the Browser Compatability Test. Some other general problems can be solved by switching your web browser. We recommend using the latest version of Mozilla Firefox. You can also view the System Requirements to ensure your computer is fully compatible.

Why is some of the content missing from my course?

You will need to contact your course instructor about any issues concerning missing or incomplete content.

Why do I get a "Forbidden" message when I go to the site?

This error is caused by spyware or malware that has infected your computer. This prevents you from accessing our site. The easiest solution is to try a different web browser to access the site. The best solution though is to remove the spyware and malware from your computer. More information about cleaning and protecting your computer can be found in the Student Computing area.

I have more questions about eLearning

You can go to the IMIC Faculty Help Desk for more answers to frequently asked questions.

Contact information

If you require further assistance, please contact us at:

Phone: 435-586-5474 (Monday - Friday: 7am to Midnight; Saturday: 10am to 10pm)
Email: helpdesk@suu.edu
Or you can contact us online.