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Support Tree

We understand that when a need of support arises, the last thing you want is a 'transfer chain'. The table below should help you find the right person to assist you in your support needs.

Most of the questions and support needed after hours by Students, Faculty and Staff can be found on the "SUU Online™ Help Center" site. If an issue arises within Canvas, please submit your issue via the Help > Report an Issue feature. This will create a support ticket that will provide us with important user system information. Students can also make their assistance request via Student Computing or by contacting the Canvas Service Desk 435-865-8555.

Contacts Faculty and Staff Questions Concerning:
Karl Stevens
SUU Online Director
Ext # 5481
stevens@suu.edu
Online course development contracts
Jennifer Hunter
Sr. Instructional Designer
Ext # 8004
jenniferhunter@suu.edu
Course development, technology consulting & training, Canvas support, Pedagogical integration, Kaltura & Equella Administrator.
Ean Harker
Canvas Admin/ Instructional Designer
Ext # 8747
harker@suu.edu
Course development, technology consulting, Canvas support, Connect Pro, Adobe Presenter, Audio, Video, multimedia and file formats. Canvas LMS Adminstrator.
Michelle Thayer
Instructional Design Specialist/ Mobile Device Tech.
Ext # 1994
thayerm@suu.edu
Canvas support – Grade Book, Quizzes, Assignments, etc., Respondus, course development. Mobile technology training and support [iPad, Android devices, etc.].
Shane Flanigan
IVC HUB Facilitator
Ext # 8213
Fax: 435.586.5494
flanigan_s@suu.edu
IVC [Interactive Video Classroom]
SUU Online Support/
Canvas Service Desk
Ph # 435.865.8555
onlinesupport@suu.edu
Obtain Canvas support either via phone or email. M-F 8am-5pm
Richard Eissinger
Instructional Services Librarian
Ext # 5435
eissinger@suu.edu
Turnitin guru, Distance Education Committee Chair
SUU IT Support
Help Requester or
Email Contact or
Get Help page.
Ext # 8200
Username/Password assistance, Computer and peripheral issues, MS Office issues, Groupwise, and internet access. To find out who is your designated IT Support Specialist. Find and click on your department on the I.T.'s Get Help page to send a question or comment to your department support person.
SUU Canvas Users Peer Group Existing users of Canvas are encouraged to make use of the "SUU Faculty & Staff Canvas Users Group" accessed in the Canvas course menu.