Distance Education Complaints and SARA

Utah is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), and Southern Utah University (SUU) is an approved SARA institution. This means we adhere to established standards for offering post-secondary online/distance education programs in all member states.

Students who have complaints against the University relating to fraud, false advertising, or other deceptive practices should first file their complaints directly to SUU by submitting a report through EthicsPoint under the "Academic Affairs" option. If SUU does not resolve the complaint, students may file a complaint with the Utah Board of Higher Education. Note: The Board of Higher Education will only consider complaints that were previously unresolved by SUU and may refer a complaint to another agency for investigation.

Students who have complaints against the University relating to fraud, false advertising, or other deceptive practices can also file a complaint with the Utah Division of Consumer Protection:

160 East 300 East
2nd Floor
Salt Lake City, UT 84111
Local Phone: (801) 530-6601
Toll-Free: 1-800-721-SAFE
Website

In addition, students involved with distance and correspondence education can file a complaint with their state's enforcement authority. Students in California: Complaints can be directed to the Department of Consumer Affairs through their online form.

Students who have complaints relating to the University's quality of education or other issues appropriate for its accrediting body to consider can file a complaint with the Northwest Commission on Colleges and Universities. Copies of documents describing the University's accreditation and state approval are available for review upon request.

Students who have complaints relating to issues that are covered by the Student Conduct Code should follow the University's process for filing a complaint.